Academic Complaints

If you have experienced problems with the delivery of your course, supervisory issues or the availability of facilities. You should use the University's complaints procedure to pursue these issues.

When can you complain?
A complaint can be made at any time during the academic year in which the problem arose, although the sooner you make the complaint the easier it may be to resolve the issue.

How to make a complaint?
You should use the formal Complaints Procedure that can be found in your student handbook on the portal.

If you remain dissatisfied?
Once you have exhausted the University's complaint procedure and are in possession of a letter of completion, you can contact the Office of the Independent Ajudicator (OIA). They are an independent body set up to review student complaints. Free to students, the OIA deals with individual complaints against Higher Education Institutions.

Need a hand?
The Students' Union Advice Centre offers free, impartial and confidential advice. So if you want to discuss whether to appeal or you want someone to read through your appeal before you submit it then either drop in, email or telephone us.

Is it a complaint, or are you experiencing bullying or harassment?
If you are looking for help and advice in relation to bullying and harassment, the University has a harassment advisor network, the UPSU Advice Centre can help you to understand more about the options and support that can be provided.

We are here to support you

As a member of the Students' Union you have access to a free, independent Advice Centre. Being independent it means that we don't share anything you tell us back to the University unless you say we can or we legally have to. 

Contact the SU Advice centre to discuss further and see how we can help