Advice

General

If you are looking to use Public Transport in Plymouth please note the following:

Getting around Plymouth by public transport

Plymouth has 2 main bus operators – Stagecoach & Citybus – as well as a number of smaller operators.

They each have their own fare system. 

Information about Stagecoach season ticket discounts for students can be found here:

https://www.stagecoachbus.com/regionaltickets/south-west/plymouth/unirider

Information on Citybus fares and student discounts can be found here:

https://www.plymouthbus.co.uk/fares/

Both Citybus and Stagecoach offer Day Rider tickets offering unlimited travel on their services within the city and further afield valid for one day

Skipper tickets are also available from both companies which give unlimited travel on all the local bus services within the local area:

https://www.plymouth.gov.uk/parkingandtravel/publictransport/skipperticket

Students studying at PAHC and medical and dentistry students can use certain bus services free of charge with their University Card

There are 3 park and ride sites in Plymouth:

https://www.plymouth.gov.uk/parkingandtravel/publictransport/parkandride

There are various ferry services in the City:

Mountbatten to Plymouth Barbican: http://www.mountbattenferry.co.uk/

Stonehouse to Mount Edgcumbe: https://www.plymouthboattrips.co.uk/ferries/cremyll-ferry/

Devonport to Torpoint (free of charge to walking passengers): https://www.tamarcrossings.org.uk/

*FAQ

*START

*Q I am employed by UPSU and have a problem with another member of staff. Can you help?

*A Unfortunately we are not able to give advice on employment issues concerning UPSU. You should contact your trade union representative or seek advice from ACAS: https://www.acas.org.uk/

*Q Will the University find out I’ve contacted the Advice Centre?

*A No, we are completely confidential which means we won’t tell anybody outside of the Advice Centre about your case without your permission. The only exceptions would be if we felt you posed a risk to yourself or others, or if we were required to break confidentiality by law (these situations are incredibly rare).

*Q Why do you need to collect my personal details?

*A In accordance with GDPR we only collect data which is required to identify you our our records database.

*Q I have an urgent query. How can I speak to someone as soon as possible?

*A We aim to respond to telephone and email enquiries within 48 hours. However, during busy periods, we may be a little longer. Please indicate clearly any deadlines in your email/telephone message and we will do our best to prioritise your enquiry. Please forward any relevant documentation to our email address to assist us with your enquiry. advice@su.plymouth.ac.uk

*Q Can someone come to a meeting with me if I need support?

*A Absolutely. If you have been asked to attend a formal University meeting such as a Fitness to Practice, Disciplinary, please contact us as soon as possible. We are not able to accompany you to tutorials.

*Q How do I contact the Advice Team?

*A If you require advice, please email us in the first instance . If you would like us to telephone you, please provide a telephone number. advice@su.plymouth.ac.uk

*QHow to I track and trace whilst on campus?

*AThe university has published a helpful guide on using the NHS Covid-19 app to track and trace on campus. https://www.plymouth.ac.uk/about-us/covid-19/safety/test-and-tracehttps://www.plymouth.ac.uk/about-us/covid-19/safety/test-and-trace https://www.upsu.com/covid-19/

*QI am receving a lot of emails/texts from my bank/Government services/online shopping etc. They often have links and requests for me to confirm my details. Are they genuine?

*ACriminals are exploiting the COVID-19 pandemic to defraud innocent people, including sending fake emails and texts purporting to be from various organisations. Do not open emails or click on links from senders you do not already know. If in doubt, contact the organisation direct on the original details you have for them (not contact details included in the email). If you’ve been scammed, report what’s happened to Action Fraud, the UK’s national centre for reporting fraud and cybercrime. https://www.actionfraud.police.uk/

*END

whilst on campus