The SU Shop

By purchasing clothing from upsu.com and UPSU you agree to the Terms & Conditions.

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination.
A receipt email will be sent upon completion of your order.
Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at upsushop@su.plymouth.ac.uk.
Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you.
There are four charges – UK, Europe and International Zone 1 and Zone 2. Should you order more than one item the postage and package charge will reflect this.
In some cases it can take up to 28 days to deliver our items.

If you have a genuine reason for wanting to return your item, please contact upsushop@su.plymouth.ac.uk, explaining the reasons why the garment is to be returned.
Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage.
We will not accept returns in the following cases:

• The garment has been worn (unless there is a provable quality issue)
• The item has been proven to be deliberately damaged
• The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection

All refunds will be issued by UPSU. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.