If you have a genuine reason for wanting to return your item, please contact firstname.lastname@example.org
, explaining the reasons why the garment is to be returned.
Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage.
We will not accept returns in the following cases:
- The garment has been worn (unless there is a provable quality issue)
- The item has been proven to be deliberately damaged
- The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
All refunds will be issued by UPSU. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.