Make a complaint

UPSU is committed to delivering a high-quality service and a great student experience. However, we recognise that there may be occasions when things fall short of expectation. We encourage students and other stakeholders to advise us when they believe there is cause for concern and a case for improvement.

If you have already raised your complaint informally but remain dissatisfied with the outcome, or if you feel that, due to the severity of your complaint, it is not appropriate to raise it informally, you can use the following form to make a formal complaint.    

Formal Complaints Form 

View the UPSU Complaints Policy and Procedure 

If you have any questions about this process please email: upsucomplaints@su.plymouth.ac.uk 

 

 

My complaint is about data protection and how you have used my data

The Data Use and Access Act (DUAA) 2025 introduced a mandatory statutory right for individuals to complain directly to organisations about the use of their personal data. This means that we must provide an accessible complaints process for individuals (data subjects) to complain directly to us if they believe their personal data has been processed in breach of data protection legislation.

Please see our page on Data Protection Complaints for more information about making a data protection complaint.

My complaint is about an individual student

If your complaint relates to an incident that is directly related to the SU please use the SU complaints process outlined above. All members of the students' Union must abide by our Members Code of Conduct and your complaint will be reviewed to consider if a breach of the Code has occured.

If your complaint relates to an incident involving a student but is not connected to the SU, please use the University of Plymouth Speak Up tool or the University of Plymouth Complaints Process ,whichever is more appropriate to your situation

My complaint is about a student group

Complaints regarding a student group can be made using the UPSU Complaints Policy and Procedure

My complaint is about a member of staff or Sabbatical Officer

Complaints regarding a member of UPSU staff, including Sabbatical Officers, can be made using the Complaints Form, however, the investigation process will be conducted using staff policies and protocols and the details of the investigation and outcome may not be shared with the complainant if it is not appropriate to do so

My complaint is about an SU service or event

Complaints regarding a service offered by the SU or an event hosted by us can be made using the UPSU Complaints Policy and Procedure

Please be aware that we do work with external organisations to deliver some of our events and activities and we may need to share your complaint with them. Should this be the case, we will always ask for your permission before we share your personal details

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