*FAQ

*START

*Q I am employed by UPSU and have a problem with another member of staff. Can you help?

*A Unfortunately we are not able to give advice on employment issues concerning UPSU. You should contact your trade union representative or seek advice from ACAS: https://www.acas.org.uk/

*Q Will the University find out I’ve contacted the Advice Centre?

*A No, we are completely confidential which means we won’t tell anybody outside of the Advice Centre about your case without your permission. The only exceptions would be if we felt you posed a risk to yourself or others, or if we were required to break confidentiality by law (these situations are incredibly rare).

*Q Why do you need to collect my personal details?

*A In accordance with GDPR we only collect data which is required to identify you our our records database.

*Q I have an urgent query. How can I speak to someone as soon as possible?

*A We aim to respond to telephone and email enquiries within 72 hours. However, during busy periods, we may be a little longer. Please indicate clearly any deadlines in your email/telephone message and we will do our best to prioritise your enquiry. Please forward any relevant documentation to our email address to assist us with your enquiry. advice@su.plymouth.ac.uk

*Q Can someone come to a meeting with me if I need support?

*A Absolutely. If you have been asked to attend a formal University meeting such as a Fitness to Practice, a Disciplinary or a meeting under the Study and Wellbeing Review Policy, please contact us as soon as possible. Please note that we are not able to accompany you to tutorials.

*Q How do I contact the Advice Team?

*A If you require advice, please email us in the first instance: advice@su.plymouth.ac.uk. If you would like us to telephone you, please provide a telephone number. You can also use our online enquiry form: https://www.upsu.com/advice/enquiry. Alternatively you can call us on 01752 588373. Our phone lines are open 10.30am - 3pm Monday to Friday. Please do leave a voicemail detailing your enquiry if we are unable to answer due to supporting other students. 

*Q I am receving a lot of emails/texts from my bank/Government services/online shopping etc. They often have links and requests for me to confirm my details. Are they genuine?

*A Do not open emails or click on links from senders you do not already know. If in doubt, contact the organisation direct on the original details you have for them (not contact details included in the email). If you’ve been scammed, report what’s happened to Action Fraud, the UK’s national centre for reporting fraud and cybercrime. https://www.actionfraud.police.uk/

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