Join a lively and enthusiastic weekend team of volunteers and staff at The Box, helping to create outstanding experiences for our visitors.
What is The Box?
The Box is a world class cultural centre and a museum for the 21st century. Its fifteen extraordinary galleries take visitors on a journey from pre-history to the present and beyond. Galleries include the Mammoth, Media Lab, Port of Plymouth, 100 Journeys as well as our temporary spaces for touring and one off exhibitions.
What do Gallery Guides do?
Our engaging and passionate Gallery Guide volunteers will support the front of house staff by helping our visitors to enjoy their time at The Box. Based in one of the fifteen galleries you’d share amazing stories about the collections, helping and inspiring visitors to interpret the exhibitions and advising them on where to go next. Volunteer shifts are available at weekends 9.45-1.30, 11.30-3.30 or 1.00-5.00.
No experience necessary!
There are no formal requirements for this role and full training will be given. You just need to be aged 16 or over, be keen to learn more about the exciting collections and exhibitions and enjoy helping others to learn and explore. You’ll need to enjoy communicating with the general public in order to help them make the most of their visit. Volunteers may be DBS checked.
We will provide you with an induction, shadowing sessions and regular opportunities to learn about our amazing collections and exhibitions.
What does the role involve?
As a Gallery Guide volunteer your role will be to support The Box through the following tasks:
? Spend part or all of a shift in one of The Box’s galleries at Tavistock Place, Plymouth PL4 8AX
? Engage with visiting members of the public in a proactive way and also by responding to questions and requests for help
? Share information about the content of the galleries and assist visitors with the use of interactive displays
? Help visitors with finding their way and suggestions as to what else they can see at The Box
? Observe security and safety procedures, reporting concerns to staff as they arise, in accordance with your training
? Monitor visitor numbers to the gallery in which you’re based
? Keep a record of any visitor feedback you receive and pass it on promptly to the relevant person.
Would this role suit you?
There are no formal requirements for the role and full training will be given. This role will suit you if you;
? Have an enthusiasm for and are proud of the city of Plymouth
? Are interested in and prepared to learn more about the content of The Box’s galleries
? Enjoy helping others to learn and explore
? Enjoy communicating with the general public
What can you gain through volunteering at The Box?
Here are just some of the ways you may benefit from volunteering with The Box:
? Be part of an exciting cultural project at the heart of Plymouth
? Be part of a team of passionate fellow volunteers and employees
? Meet new and interesting people from all walks of life
? Have the satisfaction of knowing that you have helped to inspire visitors to The Box
? Have the chance to use existing knowledge and expertise
? Gain valuable industry experience (for future career)
? Gain experience of customer facing roles, building your confidence with communication, teamwork and other employability skills
? Receive training in understanding and explaining gallery content, object handling, health and safety etc.
? Reimbursement of reasonable travel expenses (by prior arrangement)
? Reference (on request)
? The chance to attend staff and volunteer celebratory events at The Box.
How will your volunteering benefit The Box and its visitors?
The Box and its collections are an important asset to the people of Plymouth and it’s vital to us that we invite local residents to volunteer in our spaces, reflecting our visitors and taking pride in the city’s rich culture and history.
Volunteers will enable each visitor to have a unique experience ensuring they leave with lasting memories, sharing these with family and friends and making them more likely to return. This relationship and reputation building help will ensure the success of The Box as a world class cultural experience here in Plymouth.
We welcome applications from everyone aged 16 and over. The application process is by way of a written application form followed by an informal conversation with the Volunteer Officer.
Volunteers can contribute at least one shift per week/fortnight, choosing from Tuesday to Sunday. Morning and afternoon shifts are available with a flexible “flying squad” shift available during the middle part of the day to cover busy periods. Timings are approximately 09.45-13.30 or 13.15 – 17.00 but could change slightly.
Rebecca Wickes, Volunteer Officer, will be your main point of contact until the induction and training period is complete. Once settled in, a member of the operational team will be assigned as your main point of contact.
You will have the opportunity for regular catch up chats with a relevant member of staff to talk about your volunteering to ensure you are enjoying it and to give you the chance to mention any concerns or requests, for example further support or training.