UPSU is committed to delivering a high-quality service and a great student experience. However, we recognise that there may be occasions when things fall short of expectation. We encourage students and other stakeholders to advise us when they believe there is cause for concern and a case for improvement.

If you have already raised your complaint informally but remain dissatisfied with the outcome, or if you feel that, due to the severity of your complaint, it is not appropriate to raise it informally, you can use the following form to make a formal complaint.    

Formal Complaints Form 

View the UPSU Complaints Policy and Procedure 

If you have any questions about this process please email: complaints@upsu.com

 

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