When you arrive at university, it goes without saying that you want the first few weeks to go by without any hiccups. However, we know life can throw curveballs sometimes and one such curveball that can hit students is their loans not arriving on time,
Unfortunately, there is no way for us to speed up the process of your loan being administered, but we can assist you with the options that are available to you.
Firstly, if you have received a Maintenance Loan and believe that you have the incorrect amount, get in touch with us. It would also be beneficial if you could forward us a copy of your SFE entitlement summary, so we can see what has been stated.
If it appears that your maintenance loan entitlement is incorrect you can contact SFE on 0300 100 0607 and request a re-assessment.
If you have received no Maintenance Loan at all, it could be for a number of reasons. It could be because they are still processing your application as it was submitted late. It could be because Student Finance are still awaiting confirmation of attendance.
There are two kinds of ‘confirmation of attendance’: one is required at the start of the year which upon receipt allows Student Finance to release payment of maintenance loans and grants into your specified bank account. If you find it is for this reason that you need your attendance confirming, you need to email studentservices@plymouth.ac.uk.
The other kind is where the University has to confirm you are in attendance each term, upon receipt of this Student Finance will release the relevant instalment of your tuition fee. If it is for this reason that you need your attendance confirming please email the Student Accounts Team at studentaccountsteam@plymouth.ac.uk.
In the meantime the University does offer short-term loans for students, which you can read more about here: https://www.plymouth.ac.uk/study/fees/support-and-advice/student-funding-faqs
If this is something you need assistance with, get in touch with us and we can give the relevant advice. We can also let you know about other initiatives that may be beneficial.
We understand that not getting your Maintenance Loan can get you off to a rather stressful start to your time in Plymouth, so get in touch with us and we can do our best to help.