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Sports Centre Shift Manager

Listed by UPSU


Application deadline: Mon 11 Mar 2024 09:00


from £23,040.00


Permanent full-time role, including evening and weekend hours (1665 hours per year)


Mon 18 Mar 2024



We believe UPSU should be a social and inclusive organisation and we are committed to doing an amazing job and work hard to facilitate opportunities and experiences for students. 

If you see yourself working as part of our friendly team, we would love to hear from you.    



Purpose of Post:

  • To assist with the day-to-day management, operational delivery and commercial aspects of the Sports and Recreation facilities on campus.
  • Shift pattern working will be within the opening hours of Monday to Friday 07:15-22:00, and weekends 08:45-18:15.

Duties and Responsibilities:

Supervision of the Centre:

  • To take responsibility for operations within the Sports Centre when on shift.
  • Ensure the facilities are opened, closed and secured as determined by the operational programme.
  • Supervision of centre users and activities, ensuring all concerned observe the rules of the centre and UPSU safety procedures.
  • Monitor and help achieve operational and financial targets.
  • Ensure the facilities are opened, closed and secured as determined by the operational programme.
  • In an emergency, co-ordinate the evacuation of all buildings according to UPSU procedures.
  • To assist the Gym Manager with issues relating to Health and Safety including facilities, equipment, risk assessments and operating procedures.
  • To supervise administrative duties in relation to bookings and programmes as required.
  • To assist the Gym Manager to ensure that operations are compliant with all relevant legislation, policies and procedures.
  • Promote the sport and recreation offer, encouraging participation in a wide range of activities.
  • To supervise and oversee casual staff/reception staff that may be on shift with them.
  • To carry out additional duties as appropriate as decided by the Gym Manager

Operational Sport duties:

  • In agreement with the Gym Manager take responsibility for a defined area of work, for example customer feedback / Injury Clinics / Timetables / Health and Wellbeing/ Rota/ shop/ as agreed and appropriate.
  • To conduct fitness inductions and assessments with new and existing customers.
  • To conduct personal training sessions within and outside working hours.
  • To prepare and deliver Health and Fitness related classes, at short notice following an instructor’s absence.
  • Conduct a variety of classes ensuring Health and Safety procedures are followed.
  • To attend to accidental injuries and incidents including the summoning of the police and emergency services as necessary and the completion of relevant reports.
  • Engage in health, fitness and wellbeing campaigns as appropriate, supporting both the Student Officers and Plymouth University.
  • Prepare and maintain sports equipment including: setting up, issue and recovery of equipment as required for activities, classes and hire.

Administration and Customer Service duties:

  • Deliver consistent excellent customer service and provide professional, efficient and cheerful presence at all times.
  • Support the control of admissions and take responsibility for removal / exclusion in order to ensure operations are efficient.
  • General cleaning and maintenance duties, repair and replacement of equipment as directed and according to maintenance schedules.
  • To supervise and adhere to UPSU financial procedures.
  • Assist the Gym Manager in marketing the department to ensure that the sport and recreation offer is promoted to students, staff, community groups and individuals.
  • Assist the Gym Manager in obtaining and utilising member and user feedback to drive the delivery of operations.
  • Attend internal and external training as required to ensure knowledge is current.
  • To manage the booking system and make sure all bookings and accounts are up to date along with supervising any casual staff that may use these programmes.
  • Dealing with customer enquiries through various channels, including social media.

If you would like to discuss the role further, please contact the Gym Manager, Ross McLaughlin on:



Role Information:

  • Permanent full-time role, including evening and weekend hours (1665 hours per year)
  • Pay Scale: Grade 2, starting salary £23,040 per annum

Time Scale:

  • Closing date: 9am, Monday 11th March 2024
  • Shortlisting: Tuesday 12th March 2024
  • Interview: Monday 18th March 2024
  • Start date: w/c Monday 29th April 2024, or earlier if possible



Please download and complete the Application Form, Personal Details Form and Equality Monitoring form and return by email to:


Job Description

Application Form

Personal Details Form

Equality Monitoring Form