How do I collect my Summer Ball ticket, once I have purchased the tickets online? updated 2nd june 19:00
You will need to collect your physical ticket (wristband) from the SU on the following dates:
- Monday 29th May – Friday 2nd June, 11am – 6pm. Collection will be from the SU main bar.
- Saturday 3rd June: between 11am & 3pm, from Portland Square. new | important
- You will need to provide the QR code provided in the email receipt to be scanned by staff to receive your wristband.
- You will also need to provide another form of ID such as your student card or formal ID to collect your wristband.
- If you cannot collect your wristband during this collection period, then please get in contact with us. @up.su, Messenger, email@example.com.
I don’t have a confirmation email/e-ticket/QR code
1. Check your Junk and Spam folders. Your email confirmation will be sent to the email address you used to sign up to the Native platform.
2. Check the email address you used to sign up to Native platform.
Log in to Native and check there are no typos or spelling errors in the email address you used to sign up. If you are unable to log in or can’t remember which email address you used then please get in touch at firstname.lastname@example.org
and we can check for you.
3. If you are still struggling please get in touch at email@example.com. To collect your wristbands you will just need your unique QR code e-ticket and your student ID. If you have both of these
things but not a confirmation email you will be able to collect your wristband.
I can’t see my tickets on my purchase history on the UPSU website
This year the Summer Ball tickets are being sold through a third-party ticketing platform, Native. When you purchased your tickets you will have been asked to create an account – to see your purchase history you’ll need to log in to Native not
the UPSU website.
Where will the summer ball take place?
The Summer ball will take place on campus, the entrance will be from North hill. The site includes, The main stage on Fitzroy carpark, the main hall, the students’ union, Two arena’s on the SU roof, The Hive stage and the funfair will be outside
of Roland Levinsky.
What time does the event start & finish?
Start 7pm, Last entry 10pm, Finish 4am.
I haven’t received an email confirmation from my ticket order what should I do?
Check your junk mail first of all in case it’s there waiting for you. If it doesn’t seem to be there either, then please get in contact with us on @up.su
, with the name you booked the ticket under and we’ll be able to help.
What if the event sells out? Will more tickets be available?
No, once the event is sold out, there will be no more tickets available.
Is the event accessible?
Yes, if you have access requirements, please email firstname.lastname@example.org
to ensure we can issue you a viewing platform ticket.
Where do I find the set times?
Is there a dress code at the Ball?
Yes, we advise a formal dress code for everyone attending. With the exception of foot wear which is allowed to be comfortable for the duration of the event.
Can my online tickets be sent to me by post?
Sorry no, they need to be collected from the SU during the ticket collection period, Monday 29th May – Friday 2nd June, 11am – 6pm, from the SU main bar.
If you cannot collect your wristband during this collection period, then please get
in contact with us. @up.su
Can someone else collect my online ticket for me?
Sorry no, you need to collect the ticket yourself with your student card. If you have also bought a guest ticket you will need to collect this with your student card from the SU Bar.
If you cannot collect your wristband during this collection period, then please get in contact with us. @up.su
Where is the entrance for the Summer Ball?
Entry will be via the North Hill side of campus, between Portland Square and Main Hall.
What if I have forgotten to pick up my Summer Ball Ticket?
You will not be able to enter the Summer Ball without a wristband. If you cannot collect your wristband during this collection period, then please get in contact with us. @up.su
Can I bring food & drink into the Summer Ball?
No, you cannot bring food & drink into the Summer Ball. Bars & food stalls are available once inside.
What not to bring into the Summer Ball
Do not bring more than you need.
- No drugs
- No food or drink
- No firearms or weapons
- No sky lanterns or kites
- No fireworks or flares.
- No Lasers or Laser pens
- No aerosols or spray cans
- N animals (except registered guide dogs)
- No unauthorised tape recorders, professional film or video equipment are allowed onsite. Cameras for personal use are welcome.
- No drones.
I have lost my wristband, can I get a replacement?
No, we will not issue a replacement wristband.
Will there be a cloakroom available?
Yes, a cloakroom facility will be in place at the Summer Ball located in the Hive inside the Students Union building.
Is there food served at the ball?
Yes. There is an array of stands selling food at the ball.
Can I pay by cash at the Summer Ball?
No, the SU is now a cashless organisation, so no cash will be accepted on the night.
How many tickets can I purchase?
You can purchase up to 2 tickets, allowing the ticket holder to purchase a ticket for a non-student guest, who must also be over 18
What is the difference between the standard and premium tickets?
The standard ticket gives you access to the whole event, except the premium area. The Premium ticket will give you access to the whole event, and the dedicated viewing area of the main stage, a private bar and extra toilet facilities.
What if the event gets cancelled?
Tickets will automatically be eligible for a rearranged date, or refunds will be issued to those who request it.
Where can I purchase a UPSU Summer Ball ticket?
All tickets are only available through our tickets partner, Native. Links to the tickets page will be available from the Summer Ball webpage on the SU website from the 6th March. You will need to login to Native using your student account to purchase
Who can buy a UPSU Summer Ball ticket?
Any student at the University of Plymouth, you must be over 18 and ID must be produced at the Ball entrance.
I'm not a final year but I want a premium ticket?
Sorry, currently the Premium tickets are only available to just final year students.
Can I bring non student guests to the Summer Ball?
Yes, each student ticket holder is entitled to purchase a ticket for a non-student guest, this can be purchased at the same time as they purchase their own ticket online. They must be over 18, ID checks will be carried out.
Can I leave the ball and re-enter once I have entered?
No. Only under exceptional circumstances at the discretion of the door team will you be allowed to leave the ball and re-enter.
What is the latest time I can enter the Summer Ball?
The last entry will be 10pm for the Summer Ball.
Can I get a refund once I purchase a ticket?
We will not offer any refunds for tickets purchased.
Can I purchase tickets on the day?
No, it is highly likely that we will sell out at this event so please purchase your ticket before they all sell out. If this does change the events management team will communicate this.
Can I take photos at the event?
Yes, recreational photography of the event is allowed, however we ask that you be always respectful to other people's privacy. All persons entering the event consent to be filmed by UPSU, if you are uncomfortable with being filmed or photographed
please let the photographers know.
Summer Ball Terms and Conditions
We've tried to cover all the most frequently asked questions, is there something we've missed?
If you have any further questions, please email: email@example.com.