SU Covid-19 Help & Updates

Important information for students regarding the recent COVID-19 (Coronavirus) pandemic

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FAQ's

Your Questions Answered

General

Where can I find information from the University?
I am a student who is currently interrupted from study, looking to return soon. What should I do?
I am due to graduate this summer. Will my graduation be going ahead?
As I am now no longer able to access University Services ,have face to face contact, lectures, will I be refunded a proportion of the tuition fee cost
I have had my flight cancelled and would like to return home. What can I do?
What is happening with vehicle MOT's during the outbreak?
My children usually receive free school meals. Is there any help available whilst they are not in school?
I am receving a lot of emails/texts from my bank/Government services/online shopping etc. They often have links and requests for me to confirm my details. Are they genuine?
I am feeling quite anxious and stressed and this is affecting my mental health. What can I do?
I am an international student who cannot currently return home. I have no money left to support myself and my tenancy ends soon and I will have nowhere to live. What help can I get?
Can I leave my student accommodation to return home to my family?
I am supposed to be starting university in September. Is there any point in me going this year or shall I defer until next year?
I am experiencing domestic abuse. How can I access support?
I am thinking of returning to Plymouth to collect my belongings, can I stay overnight at my friends?

Support

I’m very worried, or I have experienced bullying or abuse related to coronavirus. Who can I talk to?
Am I still able to access the University Wellbeing services?
Can I still get support from the SU Advice Centre?
I am worried about my mental health during this time. What advice do you have for me?
I have lost someone close to me due to COVID 19. Where can I access support?

How Can I Help

Is there somewhere I can offer support to others?

NHS Students

What will happen with my NHS bursary during the Covid-19 outbreak?
Is there any other financial help available for nurses and health professionals?

Accommodation

What do I do if I'm facing difficulties with paying gas and electric bills?
If I stay home in semester 3 do I still have to pay rent
What happens about my council tax?
Do I still need to pay my rent?
Are any landlords letting students out of their contract?
I was using my part time earnings to pay my rent but I have lost my job due to the coronavirus outbreak. Can my landlord evict me?
I was planning to view a property during the next 14 days, should I still attend the viewing?
Should I continue to allow contractors to visit my rented property to complete repairs and maintenance?
Should I tell my landlord/letting agent if I have left or plan to leave my student accommodation due to the pandemic?
I'm struggling to pay my mortgage due to loss of work. Is there any help available?
My rent includes payment for utilities like gas and electricity. Can I request a refund of this element of rent even if my landlord requires me to pay rent until the end of my tenancy?
I have left my belongings in my student room but what happens if I am not able to travel back to Plymouth to collect them at the end of my tenancy?
My landlord/letting agency is refusing to release me from my tenancy even though I am no longer living in the property. Can I withold my remaining rent?
Can I get out of my tenancy agreement on the basis of "frustration"?
Is the government doing anything to help students end their tenancies?
My landlord wants to end my tenancy early to accommodate his adult children who have returned from University during the coronavirus outbreak, Can they do this?
Can my landlord make a claim in the Small Claims Court if I don't pay my rent?
My landlord wants to carry out my regular monthly property inspection, but I feel this is an unnecessary risk. Do I have to let it go ahead?
My letting agent is refusing to give me the contact details for my landlord due to GDPR. Can they they do this?
Should I sign up for accommodation for September now?
With Lockdown being eased, can I now return to my accommodation to remove my belongings?
I am in accommodation with a provider who has agreed to release students from their tenancy. I plan to leave soon, following the government confirmation that students can return to their family homes. Where do I stand with payments and cancellations?
I'm still living in my accommodation in Plymouth and my landlord wants to arrange viewings for new tenants. Do I have to agree to this?
I've moved out of my accommdation for the time being but am still paying rent. My landlord wants to arrange viewings but I am concerned about the safety of my belongings. Do I have to agree to the viewings?
I have come back to find I cannot get access my student accommodation. My landlord is refusing entry and considering changing the locks. What can I do?
I am thinking of returning to Plymouth to collect my belongings, can I stay overnight at my friends?
My landlord is threatening legal action, saying i will be evicted for not paying my rent. Can he do this

Exams

If I go home, can I sit my exams remotely?
The safety net policy doesn’t give enough info on my specific query, what should I do?
I am worried about the impact this situation will have on my results. What I can do ?
I am worried about the exams coming up, especially with the ongoing situation. Is there any self help available?

Student Finance & Money

Will I get the "Living at Home" rate of Student Finance next term if I am not living in my student house?
Should I apply to SFE for funding for 20/21 now?
I’m really worried about my finances - what options are available?
I have absolutely no food and no money? Is there any help I can get?
Can I claim any benefits to help me during the coronavirus outbreak?
I have lost my job and have no additional income to support me. What can I do?
Is there any charitable funding available for people struggling financially?
I am experiencing severe financial hardship as a direct result of Covid-19. Is there any financial support available through the University?
I receive a low amount of student finance due to household income based on the 2017 to 2018 tax year. However, due to Covid-19 household income has dropped considerably this year and I am struggling financially. Is there anything I can do?
I've been relying on finance from my parents to support me but the Covid-19 crisis means they cannot continue to support me financially. What options do I have?
Can university students get their tuition fee refunded for disruptions to teaching because of Covid-19?
I will be a new student in 20/21. Where can I find up to date guidance on the application process for SFE funding in the current pandemic?
I will be returning to study in 20/21. Where can I find up to date guidance on applying for my SFE funding in the current pandemic?
I was expecting to do an Erasmus exchange in 20/21. Will I still get Erasmus funding?
As a PG Research student, what will be the imact on my stipend due to interruptions/delays caused by Covid-19?
University of Plymouth students
Coronavirus guidelines and key information
Looking after your mental health and wellbeing
Support for domestic abuse, violence and victimisation
Services

Outstanding Questions

Have a question that isn't listed on this page? Let us know and we'll work to find you an answer and add it to this page Please note that we will not be responding to individual enquiries, if you need support then contact your SU Advice Centre

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